Customer support
The Symantec Data Loss Prevention Customer Support Team provides a range of support offerings backed by industry-leading expertise. Our Data Loss Prevention experts are committed to providing timely and accurate solutions to all types of support issues.
Please note that as of August 29, 2008, Symantec Data Loss Prevention Support options have changed.
Contacting Symantec Data Loss Prevention Support
DLP support online
Symantec Data Loss Prevention customers can open a technical support web-case via the Symantec MySupport Portal
DLP support by phone
To reach Symantec Data Loss Prevention Support via telephone please locate the in-country phone number by visiting Symantec.com
Non-Technical questions
For non-technical questions please contact Symantec Customer Care
Learn More
To learn more about Symantec Technical Support Policies please visit Symantec.com
Symantec Data Loss Prevention Support
Frequently Asked Questions
Can customers still open up a technical support case by sending an e-mail to support@vontu.com?
No. As of 8/29/08, support@vontu.com e-mail has been retired. The new process is one that is much more familiar to large enterprise customers.
As of 8/29/08, Symantec Data Loss prevention customers will be able to open up support cases, track case activity and add comments to cases via their MySupport Portal. Customers can also reach Support via the telephone at the numbers provided in the link above.
Customers will be greeted by a team of Professional Support Customer Services representatives who will open a new support case and then transfer the support case and caller to the Data Loss Prevention Support team. Additionally, customers will also have access to the new DLP Knowledgebase that has hundreds of up to date solutions.
What information will customers need to open up a technical support case via the web or via the phone?
In order to log a Web-case and to obtain Technical Support assistance via phone, customers must present their unique customer Support ID.
On 8/22/08, existing customers were e-mailed their new Support ID. New customers will receive their Support ID via the Support Certificate.
Will customers be working with the same Data Loss Prevention Support Engineers as before?
Yes! Customers will continue to receive great technical support from the same seasoned Support Engineers as before. Due to the success of the Symantec Data Loss Prevention solution the team is growing, especially internationally.
What if customers have an existing support case. How will they continue to get support on that case?
When contacting Symantec Data Loss Prevention Support, please reference the old case number. A new case will be opened and you can easily track progress and add comments via the mysupport portal.