Customer support

The Vontu Customer Support Team provides a range of support offerings backed by industry-leading expertise. These offerings span all phases of your program life cycle, from planning to customizing to deployment. Our 100 percent renewal rate is a result of our commitment to customer satisfaction and dedication to the success of their Data Loss Prevention projects. Our Data Loss Prevention experts are committed to providing timely and accurate solutions to all types of support issues.

• Essential Support - 24x7 web, email and phone support. Callbacks and escalations guaranteed within specific response times.
• Basic Support - 6 am to 5 pm PST, M-F (excluding federal holidays). Web, email and phone support.
• Documentation - Complete documentation for Vontu Network Discover, Vontu Network Protect, Vontu Network Monitor, Vontu Network Prevent, Endpoint Data Discovery & Protection and Vontu Enforce Platform available online.
• Updates - Software updates are provided on a regular basis, along with update procedures and release notes. On-site service is also available for major release upgrades.
• Contacts - For more information on our customer support offerings, email: support@vontu.com